Member FAQ

When Does My Membership Expire?

REF Club Memberships are annual auto renew subscriptions. You can cancel at any time. 

Where Do I Access On-Demand Videos and Key Conference Sessions?

You can access available On-Demand videos via the REF Club app. Click here to Log In. Select "On-Demand Videos" from the left side navigation bar. 

What Can I Do Within The App?

Once you log in to the REF Club app you will be able to connect with members via messaging, watch On-Demand videos, see live sessions, review research and data, view exclusive member savings, build your schedule, and access virtual conference content post-event. 

Who Should I Contact With Additional Questions?

For more information on how to make the most out of your REF Club Membership, please contact REF Club Concierge, Michelle Cuthbert - [email protected].