Member FAQ

When Does My Membership Expire?

REF Club Membership expire on an annual basis. All 2021 memberships will expire on December 31, 2021


Where Do I Access On-Demand Videos and Key Conference Sessions?

You can access available On-Demand videos via the REF Club app. Click here to Log In . Select "On-Demand Videos" from the left side navigation bar. 


Where Can I Find My Membership Number?

Your membership number will be included at the top of your confirmation email. If you would like your confirmation to be resent, please email [email protected] and she will gladly assist you. Please indicate if you signed up for REF Club as a bundle purchase with a Forum or Conference. 


What Can I Do Within The App?

Once you log in to the REF Club app you will be able to connect with members via messaging, watch On-Demand videos, see live sessions in the Members lounge, review research and data, view exclusive member savings, build your schedule, register and access conference content post-event and join a roundtable. 


Who Should I Contact With Additional Questions?

For more information on how to make the most out of your REF Club Membership, please contact Nicole Ross - [email protected]